Reference

What You Agree To When You Use Hi Baazi

Access to Hi Baazi is subject to the legal terms set out on this page. Whether you deposit via bKash, Nagad, or Rocket, or browse the lobby from your Android browser, these conditions govern your account and your activity on the platform.

Account Eligibility RulesWallet & Payment TermsJurisdiction ConditionsAccount Conduct Policy
Hi Baazi What You Agree To When You Use Hi Baazi
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We take the handling of your account data seriously. Here is how we manage the key areas that affect you directly.

Account Data & Retention

We hold your account data for as long as your account is active and for a period after closure as required by applicable policy. You may request a summary of the data we hold by contacting support.

Payment Security

Transactions through bKash, Nagad, and Rocket are processed over encrypted connections. We do not store your mobile wallet PIN or full payment credentials on our servers.

Cookie Use

We use session and functional cookies to keep you logged in across your Android browser and to remember your lobby preferences. You can manage cookie settings from your browser.

Requesting Changes

To update personal details, request data deletion, or raise a concern about how your information is used, contact our support team in writing via email or live chat.

LEGAL CONTACT PATHS

Reach Us About a Legal or Account Query

If you have a question about these terms, your account status, or a payment dispute involving bKash, Nagad, or Rocket, our support team handles legal and policy queries directly. Use the channel that works best on your device.

Live Chat Open the chat widget from any page in the lobby. Available for account, payment, and policy queries during staffed hours.
Email Support Send your query to our support address for written responses on legal matters, account reviews, or wallet verification requests.
Help Centre Browse the policy and account sections of our Help Centre for answers to common questions about terms, eligibility, and payment rules.

Common Questions About Our Legal Terms

Real questions about how these terms work in practice — answered directly.

Yes. These terms apply to all account holders regardless of device or location. Whether access is permitted in your area depends on your local law and eligible regions — that is your responsibility to confirm.

Contact support with your transaction reference and the amount in question. We review wallet disputes and coordinate with the relevant payment process. Keep your bKash or Nagad confirmation message as evidence.

We may update terms when required. We aim to notify active account holders of material changes, but continued use of the platform after an update means you accept the revised conditions.

Send a written request through live chat or email. We will confirm what data we hold on your account and provide it in a readable format within a reasonable timeframe.

Your account is for your personal use only. Sharing login access or using another person's bKash or Rocket wallet to fund your account breaches these terms and may trigger a review or suspension.

Contact support immediately via live chat. We can place a temporary hold on your account while we investigate. Change your password and review your linked wallet details as a first step.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.