Reference

Terms That Govern Your Hi Baazi Account

These terms set out what you agree to when you open and use a Hi Baazi account — covering deposits via bKash, Nagad, or Rocket, how your wallet works, and what we expect from you.

Account eligibilityWallet & payment rulesFair use policyJurisdiction notice

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What These Terms Actually Cover

Hi Baazi Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, you confirm that you meet the age and eligibility requirements in your region and that the information you provide is accurate. Hi Baazi reserves the right to verify your identity before processing withdrawals — this typically means confirming the mobile wallet

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you registered with, whether that is bKash, Nagad, or Rocket. One account per person applies strictly; duplicate accounts may be closed and balances held pending review. Your account wallet holds funds you deposit through supported local payment rails. We do not hold funds indefinitely — inactive
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accounts may be subject to the dormancy terms set out in the full policy document. Transactions processed through bKash FundTransfer or Nagad Fastpay are logged against your account in real time, but settlement timing depends on the payment provider. If a deposit does not appear within
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the expected window, contact support with your transaction reference before raising a dispute. These terms apply to all account activity, including sports markets, live casino tables, and crash games. Availability of specific features depends on your location and whether Hi Baazi operates in your eligible region
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under applicable local law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS SUPPORT

Questions About Your Terms or Account

If something in these terms is unclear, or you need to raise a concern about your account status, wallet balance, or a transaction, reach out through any of the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, have your transaction ID ready when you contact us.

Team online

Live Chat

Reach the support team directly from your account dashboard. Available for account queries, wallet issues, and terms clarifications during operating hours.

Email Support

Send detailed account or policy questions to our support address. Include your registered mobile number and a brief description of the issue for a faster response.

Help Centre

Browse the self-service help section for answers on account verification, wallet rules, and what happens when a transaction needs review.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your wallet balance are things we take seriously. Here is how we handle the key areas that matter to you as an account holder.

Identity Verification

We verify your identity against the mobile wallet you registered — bKash, Nagad, or Rocket. Withdrawals are only processed to the verified wallet on your account, reducing the risk of misdirected funds.

Data Retention

Account and transaction records are retained in line with applicable legal requirements. You can request a summary of the data we hold by contacting support with your registered account details.

Account Access Controls

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security settings page and contact support.

Policy Updates

When these terms change, we notify you via your registered contact before the update takes effect. Continued use of your account after that date means you accept the revised terms.

Common Questions on Hi Baazi Terms

These are the questions we hear most often about account rules, wallet policies, and how these terms apply to you.

Account eligibility depends on your age and the laws in your region. Access is only available where Hi Baazi operates under applicable local law. We verify eligibility during the account registration process.

No. One account per person is a firm rule. If duplicate accounts are detected, both may be suspended and wallet balances held while we complete a review. Contact support if you think there has been an error.

Deposits via bKash, Nagad, or Rocket are logged in real time, but provider delays can occasionally occur. Wait a few minutes, then contact support with your transaction reference number for a manual check.

Email our support team from your registered address and ask for a data summary. We will confirm your identity and provide the relevant records within the timeframe required by applicable law.

Accounts with no activity for an extended period may be subject to dormancy terms. The full conditions are in the policy document. Contact support before your account becomes inactive if you have a remaining balance.

We send a notification to your registered mobile number or email before any update takes effect. Continuing to use your account after that date means you have accepted the updated terms.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your Hi Baazi Account

Questions About Your Terms or Account

Live Chat

Email Support

Help Centre

How We Protect Your Account and Data

Common Questions on Hi Baazi Terms

01 Who can open a Hi Baazi account?

02 Can I have more than one account?

03 What happens if my bKash or Nagad deposit does not show up?

04 How do I request a copy of my account data?

05 What does the dormancy policy mean for my wallet balance?

06 How will I know if these terms change?

Terms & Conditions

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